Privacy Policy

Surgifact (“we”, “our”, “us”) values the privacy of our customers and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and purchase our surgical instruments.

1. Information We Collect

We may collect the following types of information when you use our website or contact us:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways)

1.2 Non-Personal Information

  • Browser type and version

  • Device type

  • IP address

  • Pages visited on our site

  • Time and date of your visit

2. How We Use Your Information

We use your data for:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending order updates and important notifications

  • Improving our website and services

  • Complying with applicable laws and regulations in India

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Payment gateways for secure payment processing

  • Courier/shipping partners to deliver your order

  • Legal authorities if required by Indian law

4. Data Protection & Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights (As per Indian IT Act & SPDI Rules)

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for processing your data (subject to legal obligations)

  • Request deletion of your personal data

6. Cookies

Our website uses cookies to enhance user experience, analyze website performance, and improve services. You can disable cookies through your browser settings, but some features may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Surgifact
Email: surgifact.in@gmail.com