Shipping policy

  • Dispatch Time: Orders are usually shipped within 24 hours of confirmation. (Please note: Sundays & Public Holidays are excluded).

  • Estimated Delivery:

    • Metro Cities: 3–4 business days

    • Small Towns & Remote Areas: 4–7 business days

  • Tracking Details: A valid email ID and phone number are mandatory for shipping and tracking purposes. Tracking ID and link are generally shared by the courier partner within 24–36 hours via SMS/email. In rare cases, updates may be delayed by an additional 24–48 hours due to server traffic.

  • Courier Partners: All shipments are sent through reliable third-party logistics providers such as Blue Dart, DTDC, Delhivery, Ekart, Xpressbees, Amazon, Speedpost, Ecom Express, etc. Delivery timelines are solely subject to their policies and serviceability at your pincode.

  • Responsibility: Delivery commitments are governed by the courier company. Vaishanav Surgical Co. is not liable for delays once the package has been handed over.

  • Address Requirements: Buyers must provide a complete and accurate shipping address including consignee name, contact number, building/door number, floor, street/road name, area, landmark, city, and pincode.

  • Changes & Cancellations:

    • Once an order is dispatched/assigned to a courier, address, phone number, or delivery date changes are not possible.

    • Order cancellations are not accepted after shipment creation.

  • Possible Delays: Deliveries may be affected due to unavoidable circumstances such as vehicle breakdowns, operational issues, government checks, strikes, riots, severe weather, monsoon disruptions, misrouting, or other unforeseen events.